Client Services Associate

Position Description


Title: Client Services Associate

Reports to: Operations Manager
Benefits: Yes
Status: Full time
Pay Range: DOE

Job Summary


The candidate will work in an advisor-focused environment assisting Advisors in servicing the needs of high net worth clients. This position will fully support advisors in all aspects of servicing their book of business; including but not limited to: back office assistance, client support, account opening, custodian interaction and NIGO resolution, billing review, quarterly reports, among other administrative tasks.

Duties & Responsibilities


The associate can expect to focus in the following areas:


  • Prepare and track account opening and transfer documents

  • Maintain a timely follow-up and communication system to keep advisors updated on task progress

  • Organize and execute service calendar in order to ensure client RMDs, beneficiary review, IPS update, suitability updates, and profile updates are done on time

  • Track and submit wires, ACH, check request, etc.

  • Custodian interaction and consistent follow-up

  • Review quarterly billing reports with advisor

  • Distribution of quarterly performance reports.

  • Proactive Outlook calendar/schedule maintenance

  • Prepares appropriate materials for meetings, appointments, and presentations

  • Other responsibilities as assigned

Requirements & Qualifications


  • Bachelor’s degree from an accredited college or university

  • Solid strategic thinker and problem solver

  • Knowledge of the financial services industry

  • Minimum 3 years investment management industry experience

  • Strong organizational and project coordination skills with the ability and experience to handle and prioritize multiple assignments and conflicting deadlines, while providing a high level of client service

  • Ability to work effectively under pressure with tight deadlines, with attention to detail, and the ability to handle conflict and negotiate resolution

  • Ability to be responsible for confidential and time sensitive material

  • Proficiency with Windows-based software (e.g. Word, Excel, and PowerPoint) and Outlook is required

  • Excellent written and verbal communication skills – clear, concise and organized

  • Ability to work in a team-based environment, proactively covering and sharing task responsibilities with other team members

  • Be self-motivated, show initiative and creativity in all aspects of work (e.g. creating new methods to streamline tasks)

  • Work independently with little supervision and know when to ask for guidance, clarification, assistance

  • Possess a high level of professionalism, confidentiality, discretion and judgment

  • Solid strategic thinker and problem solver

  • Excellent communication skills

  • Team player, with strong coaching and listening skills

  • Desire/ability to work successfully in a small company environment

  • Series 65 license strongly preferred. Required after 4 months of employment.

NWAM, LLC dba Northwest Asset Management is an SEC Registered Investment Adviser.